Privacy Policy

Tutor Hub ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using Tutor Hub, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

We collect information you provide directly to us: Personal Information: • Name, email address, and phone number • Profile photo and biographical information • Payment and billing information • Country and timezone For Tutors: • Professional qualifications and certifications • Teaching experience and subjects • Verification documents Automatically Collected: • Device information and IP address • Browser type and settings • Usage data and interaction patterns • Cookies and similar technologies

We use collected information to: Provide Services: • Create and manage your account • Facilitate connections between students and tutors • Process payments and payouts • Enable video calls and messaging Improve Experience: • Personalize content and recommendations • Analyze usage patterns and preferences • Develop new features and services Communicate: • Send transactional emails (bookings, payments) • Provide customer support • Send marketing communications (with consent) • Notify about policy changes Safety & Security: • Verify user identity • Detect and prevent fraud • Enforce our Terms of Service

We share information in these circumstances: With Other Users: • Students see tutor profiles, ratings, and reviews • Tutors see student names and relevant booking details • Messaging content is shared between conversation participants With Service Providers: • Payment processors (Stripe) for transactions • Video calling services for lessons • Cloud hosting and storage providers • Analytics and monitoring tools Legal Requirements: • When required by law or legal process • To protect rights, property, or safety • In connection with business transfers We never sell your personal information to third parties.

We use cookies and similar technologies for: Essential Functions: • User authentication and session management • Security and fraud prevention • Language and preference settings Analytics: • Understanding how users interact with the Platform • Measuring and improving performance • Tracking feature usage patterns You can control cookies through your browser settings. Disabling certain cookies may limit Platform functionality.

We implement security measures including: Technical Safeguards: • Encryption of data in transit (SSL/TLS) • Encrypted storage of sensitive data • Regular security audits and testing • Access controls and authentication Operational Security: • Employee training on data protection • Limited access to personal information • Incident response procedures • Regular backup systems While we strive to protect your data, no system is completely secure. Report security concerns to support@paideia-academy.com.

Depending on your location, you may have these rights: Access & Portability: • Request a copy of your personal data • Receive data in a portable format Modification & Deletion: • Update your account information • Request deletion of your account and data • Correct inaccurate information Control: • Opt out of marketing communications • Manage cookie preferences • Withdraw consent where applicable To exercise these rights, visit your account settings or contact support@paideia-academy.com.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place: • Standard contractual clauses • Adequacy decisions where applicable • Compliance with local data protection laws By using Tutor Hub, you consent to the transfer of information to countries that may have different data protection laws.

We retain your information for as long as: • Your account is active • Necessary to provide services • Required by law or regulations • Needed to resolve disputes After account deletion: • Most personal data is deleted within 30 days • Some data may be retained for legal compliance • Anonymized data may be kept for analytics Transaction records are retained as required by law.

Tutor Hub is not intended for users under 13. We do not knowingly collect information from children under 13. For users aged 13-17: • Parental consent is required • Parents may request access to or deletion of their child data If we learn we have collected information from a child under 13, we will delete it promptly.

We may update this Privacy Policy periodically. We will notify you of significant changes by: • Email notification to registered users • Prominent notice on the Platform • Updated "Last Modified" date Continued use after changes constitutes acceptance of the updated policy. Last Updated: January 2026

For privacy-related questions or concerns: Data Protection Officer Email: support@paideia-academy.com General Support Email: support@paideia-academy.com We aim to respond to all privacy requests within 30 days.